Client Watercare Services Limited

Location Waikato District

Start Date 2016

Completion Date On-going

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Watercare Telementry Maintenance

Watercare Services Limited is responsible for operating over 130 water and wastewater assets in the Waikato District. These assets include treatment plants, pump stations, reservoirs, telemetry stations, and SCADA systems. McKay has been contracted by Watercare Services Ltd to provide specialised maintenance for their SCADA and Telemetry systems across multiple sites.

Challenge

  • Complex system architecture: Watercare Services Ltd has a large and diverse range of assets, each with its own unique requirements and system architecture. This presented challenges in terms of understanding and effectively maintaining the various SCADA and telemetry systems.
  • 24/7 availability: Watercare Services Ltd operates critical infrastructure that requires uninterrupted operation. The need for round-the-clock availability of technical support posed a challenge for McKay in terms of resource allocation and response time.
  • System integration: Integrating the different SCADA and telemetry systems across multiple sites was a complex task that required careful planning and coordination to ensure seamless operation and data exchange.

Solution

To address the challenges, McKay implemented the following solutions:

  • Comprehensive system understanding: McKay conducted thorough audits and assessments of the SCADA and telemetry systems to gain an in-depth understanding of the system architecture and components. This enabled them to effectively plan and execute maintenance activities.
  • Dedicated support team: McKay allocated a dedicated team of experienced technicians to provide 24/7 technical support. This ensured quick response times for urgent repairs and minimized downtime.
  • Customized maintenance schedule: McKay developed a tailored maintenance schedule for each site, taking into consideration the specific requirements and operational needs of Watercare Services Ltd. This ensured that routine system monitoring, software monitoring, and monthly maintenance were performed at optimal intervals.
  • Seamless integration: McKay worked closely with Watercare Services Ltd to ensure smooth integration of the SCADA and telemetry systems across various sites. They implemented standardized protocols and communication protocols to enable efficient data exchange and system interoperability.

Outcome

The implementation of McKay’s maintenance services has resulted in significant benefits for Watercare Services Ltd. The proactive approach to maintenance has reduced the risks of emergency breakdowns and unplanned downtime. Routine systems monitoring and software monitoring have ensured the continuous and efficient operation of the SCADA systems. The dedicated on-demand technical support provided by McKay has minimized the impact of urgent repairs. Overall, Watercare Services Ltd has experienced improved operational efficiency and reliability of their water and wastewater assets.

Moving forward, McKay and Watercare Services Ltd will continue to collaborate closely to further enhance the performance and functionality of the SCADA and telemetry systems. Continuous monitoring, proactive maintenance, and timely upgrades will be carried out to meet the evolving needs of the organization and ensure the reliable and efficient operation of their critical infrastructure.