Client Queenstown Lakes District Council

Location Queenstown Lakes District

Start/ End Date 2019 - Ongoing

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Queenstown Lakes District Council Street Lighting

The Project / Contract

McKay holds the primary maintenance and fault response contract for the Queenstown Lakes District Council’s street lighting network, a critical piece of public infrastructure serving the Queenstown district. Sitting within McKay’s Infrastructure sector, this contract reflects McKay’s broader commitment to supporting local and central government agencies in maintaining essential services across New Zealand. With responsibility for over 4,000 streetlights, McKay’s team works closely with QLDC personnel to keep the network performing optimally around the clock, through a combination of routine, reactive, and preventative maintenance.

Project/ Contract Deliverables

McKay’s scope covers the full maintenance and operational management of QLDC’s street lighting network.

  • Installation & Renewal: Supply and installation of streetlights including LED units, columns, brackets, and outreaches as required across the network.
  • Routine Patrols: Regular scheduled patrols across the district to proactively identify and address maintenance requirements before they become faults.
  • Reactive Maintenance: Prompt response to reported faults and outages, ensuring minimal disruption to the network and the communities it serves.
  • 24/7 Emergency Call-Out: A round-the-clock emergency response service ensuring any critical faults are attended to outside of standard working hours.
  • RAMM Data Management: A dedicated contract data administrator manages all RAMM recording and compliance, ensuring every asset worked on the network is accurately updated and audit-ready at all times.

Our Approach

What distinguishes McKay’s delivery of this contract is the integration of data management with on-the-ground operations. The contract is run as a genuinely data-led service, McKay’s data management team works in close coordination with site staff, the supervisor, and the contracts manager to ensure RAMM records are consistently accurate and compliant across every job. Alongside RAMM, McKay utilises its own Asset Management portal to capture all maintenance activity, delivering a fully paperless solution to the council. A dedicated on-the-ground team of four has built strong working relationships with QLDC personnel, enabling consistently strong response times and a high standard of service across the district.